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Order oversight (cross-merchant)

Built
Operations oversight · /oversight/orders

Search all orders/suborders; Commerce payment by reference; notes.

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How this step works

SIPOC
Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and merchant apps.
SuppliersWhere the work comes from
Checkout· Consumer app
Marketplace services· outside the apps
BlackOak Commerce· outside the apps
InputsWhat this step needs to do its job
  • Orders and their per-merchant sub-orders
  • Payment and fulfilment state
  • Anything breaching its service level
ProcessWhat happens here, in order
  1. Show orders across every merchant, not just one
  2. Surface those stuck, unfunded or past their promised date
  3. Open the order, merchant or case that needs intervention
OutputsWhat this step produces
  • An operational view of orders
  • Interventions raised
CustomersWho uses that output next

Where this fits

The workflows this step belongs to. The current step is highlighted.
Withdraw a productTake a product off sale and deal with orders that already contain it.
→Order oversight (cross-merchant)
Watch operationsSpot orders, stock and events that need intervention.