BlackOakAdmin
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Returns & refunds oversight

Built
Operations oversight · /oversight/returns

Search returns/refunds; approve/deny/adjust; handle Refund-Failed exceptions.

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How this step works

SIPOC
Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and merchant apps.
SuppliersWhere the work comes from
Return request· Consumer app
Return decision queue· Merchant app
Shipping carrier· outside the apps
BlackOak Commerce· outside the apps
InputsWhat this step needs to do its job
  • Returns in flight and their state
  • Carrier scans as the parcel travels back
  • Merchant decisions and how long they took
  • Refund status from Commerce
ProcessWhat happens here, in order
  1. Track returns and refunds across merchants
  2. Escalate where a merchant has not decided in time
  3. Confirm the refund actually reached the shopper
OutputsWhat this step produces
  • Returns brought to a conclusion
  • Escalations where the merchant did not act
CustomersWho uses that output next

Where this fits

The workflows this step belongs to. The current step is highlighted.
Watch operationsSpot orders, stock and events that need intervention.