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Operational alert & replay

Built
Core portal · /oversight/alerts

Dead-letters, inbox quarantine, reconciliation repairs, SLA breaches, replay.

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How this step works

SIPOC
Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and merchant apps.
SuppliersWhere the work comes from
Marketplace services· outside the apps
BlackOak Commerce· outside the apps
Shared Services messaging· outside the apps
InputsWhat this step needs to do its job
  • Events that failed to deliver or process
  • How many times they have been retried
ProcessWhat happens here, in order
  1. Show what failed and why
  2. Allow a safe replay of the ones that can be retried
  3. Escalate what cannot be recovered automatically
OutputsWhat this step produces
  • Recovered events
  • An operational exception list
CustomersWho uses that output next

Where this fits

The workflows this step belongs to. The current step is highlighted.
Watch operationsSpot orders, stock and events that need intervention.