BlackOakAdmin

Merchant approvals

0 awaiting review — oldest first
No merchants awaiting review.

This page covers 2 steps of the map. Each is described below.

Merchant review queue

How this step works

SIPOC
Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and merchant apps.
SuppliersWhere the work comes from
Merchant onboarding· Merchant app
Marketplace services· outside the apps
BlackOak legal & compliance· outside the apps
InputsWhat this step needs to do its job
  • Merchants who have applied
  • Their submitted credentials and documents
  • The approval policy
ProcessWhat happens here, in order
  1. List merchants waiting for a decision, oldest first
  2. Show what each has submitted and what is missing
  3. Hand the reviewer into the decision screen
OutputsWhat this step produces
  • A prioritised review queue
CustomersWho uses that output next

Merchant decision detail

How this step works

SIPOC
Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and merchant apps.
SuppliersWhere the work comes from
InputsWhat this step needs to do its job
  • The merchant application
  • Credentials, licences and verification results
  • The category policy that applies
ProcessWhat happens here, in order
  1. Check the merchant is who they claim and is qualified to sell what they list
  2. Approve, request more information, restrict, or reject — with a reason
  3. Record the decision and notify the merchant
OutputsWhat this step produces
  • An approved, restricted or rejected merchant
  • An audited decision with its reason
CustomersWho uses that output next
How this step works