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Recall + affected-orders report

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Merchant & catalog review · /catalog/recall

Execute recall, view blast-radius (orders/consumers/shipment states).

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How this step works

SIPOC
Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and merchant apps.
SuppliersWhere the work comes from
InputsWhat this step needs to do its job
  • The product being recalled
  • Orders that already contain it
  • The recall instruction
ProcessWhat happens here, in order
  1. Withdraw the product from sale immediately
  2. Identify every order and shopper affected
  3. Trigger the notifications and remediation the recall requires
OutputsWhat this step produces
  • A withdrawn product
  • An affected-orders report
  • Notifications to those affected
CustomersWho uses that output next

Where this fits

The workflows this step belongs to. The current step is highlighted.
Withdraw a productTake a product off sale and deal with orders that already contain it.
Recall + affected-orders report