BlackOakAdmin

Returns & refunds

Returns needing a person — a refund BlackOak Commerce could not complete, or a merchant who has not decided.
Do not enter medical or sensitive personal information. Search and filter terms is stored by the Marketplace and is not a medical channel.
Nothing needs your attentionNo refund has failed and no return is sitting undecided. Merchants are handling their own.See every return

How this step works

SIPOC
Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and merchant apps.
SuppliersWhere the work comes from
Return request· Consumer app
Return decision queue· Merchant app
Shipping carrier· outside the apps
BlackOak Commerce· outside the apps
InputsWhat this step needs to do its job
  • Returns in flight and their state
  • Carrier scans as the parcel travels back
  • Merchant decisions and how long they took
  • Refund status from Commerce
ProcessWhat happens here, in order
  1. Track returns and refunds across merchants
  2. Escalate where a merchant has not decided in time
  3. Confirm the refund actually reached the shopper
OutputsWhat this step produces
  • Returns brought to a conclusion
  • Escalations where the merchant did not act
CustomersWho uses that output next
How this step works