Shared Services messaging

Outside the apps

Sends SMS and email on behalf of every BlackOak product.

Where the boundary sits

A shared BlackOak capability outside the Marketplace and outside Commerce. Live as of 2026-08-19; the Marketplace decides that a message is warranted and hands it over with a scoped key.

How it connects

Computed from the screens’ own SIPOC entries.

Supplies these screens

Operational alert & replay Notification catalog & templates

Receives work from these screens

Merchant decision detail Recall + affected-orders report Notification catalog & templates

Where it is specified

25-notificationsD-17

PRD files and decision IDs in the marketplace-api repository.