BlackOakAdmin
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Case decision

Planned — placeholder
Operations oversight · /oversight/cases/:caseId
What will live hereApprove/deny resolution, trigger refund.
References
Sitemap
MKT-CAS-008
WBS
9.11
SOW
§33–35§41–44

How this step works

SIPOC
Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and merchant apps.
SuppliersWhere the work comes from
InputsWhat this step needs to do its job
  • The case, its history and evidence
  • The merchant’s response
  • The remedy policy
ProcessWhat happens here, in order
  1. Weigh the evidence from shopper and merchant
  2. Decide the remedy — refund, replacement, or no action — with a reason
  3. Instruct the refund and close the case
OutputsWhat this step produces
  • A case decision and its reason
  • A refund or replacement instruction
CustomersWho uses that output next
BlackOak Commerce· outside the apps
Case detail· Consumer app
Merchant case response· Merchant app
Support case system (Jira)· outside the apps
How this step works
Where this fits
Resolve an escalation
More in Operations oversight
This placeholder will be replaced in place when the screen ships.