Support case system (Jira)

Outside the apps

Where an escalated delivery-issue case is worked and tracked by BlackOak support.

Where the boundary sits

An operational tool outside the Marketplace; the Marketplace holds the case and stores the support reference.

How it connects

Computed from the screens’ own SIPOC entries.

Supplies these screens

Receives work from these screens

Where it is specified

19-casesD-14

PRD files and decision IDs in the marketplace-api repository.