Review moderation queue

Built

Operations oversight · /oversight/reviews

Hide/restore/remove reviews & responses w/ reason codes; adverse-event flags.

How this step works

SIPOC

Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and merchant apps.

SuppliersWhere the work comes from

Write a review· Consumer app

Report a review· Consumer app

BlackOak legal & compliance· outside the apps

InputsWhat this step needs to do its job

Reviews awaiting moderation and reports against published ones
The content policy
The reason each was reported

ProcessWhat happens here, in order

Read the review against the content policy
Publish, hide, or remove it with a reason code
Keep the history so a decision can be revisited

OutputsWhat this step produces

A moderated review
An audited moderation decision

CustomersWho uses that output next

Product detail· Consumer app

Merchant review response· Merchant app

Where this fits

The workflows this step belongs to. The current step is highlighted.

Resolve an escalationDecide disputes a shopper and merchant could not settle between them.

Case management queue

→Case decision

→Review moderation queue