BlackOakAdmin
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Impersonation session

Planned — placeholder
Core portal · /impersonation

Act-as-merchant/consumer with dual-identity logging.

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How this step works

SIPOC
Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and merchant apps.
SuppliersWhere the work comes from
InputsWhat this step needs to do its job
  • The account to be viewed
  • The reason and the support case it relates to
ProcessWhat happens here, in order
  1. Require a stated reason before any impersonation begins
  2. Open a strictly time-boxed, read-oriented session
  3. Record who impersonated whom, when, and why
OutputsWhat this step produces
  • A time-boxed support session
  • An audit record of the access
CustomersWho uses that output next

Where this fits

The workflows this step belongs to. The current step is highlighted.
Govern who can do whatControl administrative access and keep privileged actions accountable.