BlackOakAdmin

Operational alerts

Events the platform could not deliver, and the ones a sweep flagged for a person.
0Dead lettersNothing stuck
0FailingNothing retrying
0Raised alertsFlagged by a sweep in the last 7 days
Dead lettersFailingRaised alerts
A sweep asked for a person. Not a delivery failure.
No alerts raised in the last seven daysNo reconciliation sweep or integration check has asked for a person recently.
Not shown here yetInbox quarantine and service-level breaches belong on this screen but nothing produces them yet — quarantine is not implemented, and no service levels are tracked. They are named here rather than shown as empty sections, because an empty section would tell you there are none.Raised alerts also have no “handled” state, so they drop off after seven days rather than when someone deals with them.

How this step works

SIPOC
Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and merchant apps.
SuppliersWhere the work comes from
Marketplace services· outside the apps
BlackOak Commerce· outside the apps
Shared Services messaging· outside the apps
InputsWhat this step needs to do its job
  • Events that failed to deliver or process
  • How many times they have been retried
ProcessWhat happens here, in order
  1. Show what failed and why
  2. Allow a safe replay of the ones that can be retried
  3. Escalate what cannot be recovered automatically
OutputsWhat this step produces
  • Recovered events
  • An operational exception list
How this step works