BlackOakAdmin
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Impersonation session

Planned — placeholder
Core portal · /impersonation
What will live hereAct-as-merchant/consumer with dual-identity logging.
References
Sitemap
MKT-ADM-005
WBS
4.6
SOW
§59–60

How this step works

SIPOC
Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and merchant apps.
SuppliersWhere the work comes from
InputsWhat this step needs to do its job
  • The account to be viewed
  • The reason and the support case it relates to
ProcessWhat happens here, in order
  1. Require a stated reason before any impersonation begins
  2. Open a strictly time-boxed, read-oriented session
  3. Record who impersonated whom, when, and why
OutputsWhat this step produces
  • A time-boxed support session
  • An audit record of the access
CustomersWho uses that output next
How this step works
Where this fits
Govern who can do what
More in Core portal
This placeholder will be replaced in place when the screen ships.