BlackOakAdmin

Review moderation

Reviews publish immediately — verified purchase is the trust gate. Moderation is reactive: consumers report, BlackOak hides, restores, or removes with a reason code. Nothing is ever deleted.
Needs attentionReportedPublishedPendingHiddenRemoved
0 in Reported — open reports first, oldest report first
No reviews are currently Reported.

How this step works

SIPOC
Who supplies this step, what it needs, what it does, what it produces, and who uses the result. Suppliers and customers are links — follow them to walk the workflow, including into the consumer and merchant apps.
SuppliersWhere the work comes from
Write a review· Consumer app
Report a review· Consumer app
BlackOak legal & compliance· outside the apps
InputsWhat this step needs to do its job
  • Reviews awaiting moderation and reports against published ones
  • The content policy
  • The reason each was reported
ProcessWhat happens here, in order
  1. Read the review against the content policy
  2. Publish, hide, or remove it with a reason code
  3. Keep the history so a decision can be revisited
OutputsWhat this step produces
  • A moderated review
  • An audited moderation decision
CustomersWho uses that output next
Product detail· Consumer app
How this step works